Frequently Asked Questions

Find everything you need to know about your order, our wellness products, and getting the best from them. Can’t find the answer you’re looking for? Our support team is always happy to help—just get in touch and we’ll respond as soon as possible.

Last updated: July 2026

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1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we offer a 30-day money back guarantee for all orders, and fully reimburse you for damaged or missing products bought from our store. For further information, here's our Return Policy.

How Can I Contact You?

To contact us at any time, please visit our Contact Us page, and we will get back to you as soon ass possible

How Can I Track My Order?

After placing your order, you’ll receive a tracking number by email once it has been dispatched. Enter this number on our Track Your Order page to follow your delivery.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible through our Contact Us page. We'll do our best to accommodate your request.

Do I Need An Account To Place An Order?

No. You can complete your purchase as a guest without creating an account. Creating an account is optional and simply makes it easier to view your order history and manage future purchases.

How Can I Track My Order?

After placing your order, you’ll receive a tracking number by email once it has been dispatched. Enter this number on our Track Your Order page to follow your delivery.

Can I cancel or modify my order?

Why choose Roselle Wellness?

At Roselle Wellness, we focus on offering thoughtfully selected wellness products that combine quality, comfort, and value. Our goal is to help make healthy living simple and accessible.

2. Product Questions

How Do You Ensure Product Quality?

Every product is carefully selected and checked before being added to our store. We partner with trusted suppliers to offer reliable wellness products that meet our quality standards, so you can shop with confidence.

Are Your Products Safe To Use?

Yes. We carefully source our products from trusted suppliers and recommend following the included instructions for safe and effective use.

How Do Your Products Work?

Each product works differently to support your wellness routine. Check the product page and included instructions for safe and effective use.

Can I See Your Products In Different Colours Or Sizes?

Available colours, sizes and other variants are shown on each product page. Select your preferred option before adding the product to your basket. If you don't see what you're looking for, Contact Us and we will try our best to help.

Do Your Products Come With Instructions?

Yes. Products that require assembly, charging, or operation include easy-to-follow instructions to help you get started safely and confidently.

Are Your Products Suitable As Gifts?

Absolutely. Many of our wellness products make thoughtful gifts for friends and family who appreciate health, relaxation, and everyday well-being.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

Do I Need An Account To Place An Order?

No. You can complete your purchase as a guest without creating an account. Creating an account is optional and simply makes it easier to view your order history and manage future purchases.

Will I Receive An Order Confirmation?

Yes. As soon as your order is placed, you'll receive a confirmation email containing your order details.

Do You Offer International Shipping?

Yes. We ship to many countries worldwide. Shipping availability for your location will be displayed during checkout.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our Shipping & Handling page for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our Shipping & Handling page.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. Please refer to our Shipping & Handling page for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

What If My Order Arrives Damaged?

If your order arrives damaged, please contact us with photos of the product and packaging as soon as possible. We'll work quickly to resolve the issue.

What Should I Do If I Receive The Wrong Item?

If you receive an incorrect item, please Contact Us as soon as possible with your order number and a photo of the item received. We'll arrange the appropriate solution.

Do You Offer International Shipping?

Yes. We ship to many countries worldwide. Shipping availability for your location will be displayed during checkout.